We want you to love every Le'Chanel Active piece you own. If something doesn’t work out, we’re here to help.

Our return guidelines are designed to make the process clear and convenient while maintaining the integrity of our garments.

Please review our return policy carefully before initiating a return or exchange.

By purchasing from www.lechanelactive.com, you agree to the terms and conditions outlined below regarding eligibility, timeframes, and applicable fees.

All orders ship Monday – Friday.
Le'Chanel Active fulfillment is closed on weekends and major holidays.
Processing times exclude Saturdays, Sundays, and holidays.

1. Return Window

• You may request a return or exchange within 14 calendar days from the date your order was delivered.

• Items returned after the 14-day window may not be eligible for a full refund and may only qualify for store credit at our discretion.

2. Condition of Items

To be eligible for a return or exchange, items must meet all of the following:

• Unworn, unwashed, and free of deodorant marks, cosmetics, sweat or any wear.

• Original tags and liners intact, and if applicable, returned in the original packaging.

• No signs of tailoring, alterations or the removal of any brand or care labels.

3. Final-Sale Items

• Items explicitly marked as “Final Sale” at purchase are not eligible for return or refund.

• Final sale items may be eligible for exchange only, at our discretion.

4. Exchanges

• We are happy to exchange items for a different size or color within the return window, meeting condition requirements, and subject to stock availability.

• To request an exchange, please initiate a return and clearly indicate your desired replacement item to orders@lechanelactive.com.

5. Refunds

• Once we receive your returned item and confirm it meets our condition criteria, we will issue a refund to your original payment method (excluding any original shipping fees) within 5-10 business days.

• Original shipping charges paid at purchase are non-refundable.

6. Return Shipping & Fees

• For returns in exchange for store credit, we will provide a pre-paid return label at no charge to you.

• If you request a refund to your original payment method, a standard return shipping fee of $13 (USD) will be deducted from the refund amount (unless the item is defective or improperly shipped).

• Customers are responsible for securely packaging the return and retaining proof of shipment until the return is processed.

7. Defective or Incorrect Items

• If you believe an item is defective or you received the wrong product, please contact us at info@lechanelactive.com within 14 calendar days of delivery receipt.

• We will cover the return shipping cost and issue a full refund or replacement as soon as we verify the issue.

8. How to Initiate a Return

• Visit our Returns Portal and follow the instructions to generate your return shipping label (if applicable).

• Include your order number, reason for return, and whether you prefer an exchange or refund.

• Pack the item securely and ship via the carrier selected in the portal.

• Once we receive the return and inspect it, you will receive an email notification when your refund or credit has been processed.

9. Policy Changes & Contact

• We reserve the right to modify this return policy at any time. Any changes will be effective upon posting to our website.

• For questions regarding returns, email us at info@lechanelactive.com.