We want your Le'Chanel Active experience to feel effortless from start to finish.
Below you’ll find everything you need to know about how we ship, handle returns, and operate our website.

Please review the following policies carefully.

By purchasing from or accessing www.lechanelactive.com, you agree to the terms and conditions outlined below, including our shipping, return, and order policies.

Domestic (U.S.) Shipping

• We offer free standard shipping on all U.S. orders over $150 USD.

• For orders under $150 USD, standard shipping is available at a flat rate up to $13 USD.

• Orders are processed Monday through Friday (processing excludes weekends and major holidays).

• Standard shipping (after processing) is estimated at 2–7 business days depending on carrier and destination.

• Expedited shipping options are available at checkout for higher speed (rates and times will vary).

International Shipping

• Free standard international shipping on orders over $290 USD (ships Standard International).

• For orders under this threshold, international shipping charges will apply, vary by region, and may include duties/taxes at checkout.

• Processing time is 2–3 business days, with delivery expected in approximately 6–12 business days, depending on location and customs.

Taxes, Duties & Customs

• For most international orders, we ship Delivered Duty Paid (DDP)—meaning taxes and duties are calculated and collected at checkout to ensure smooth delivery.

• If your order must ship Delivered Duty Unpaid (DDU), you may be responsible for duties, taxes or clearance fees upon delivery.

• LeChanel Active is not responsible for any customs-related delays or additional charges imposed by your local postal or customs office.

Shipping Protection (Optional)

• At checkout you may have the option to add shipping protection via a third-party provider. This protects your shipment against loss, theft or damage in transit. If you choose protection and your package is lost or damaged, you’ll be able to file a claim for replacement or refund (see provider’s terms for details).

Returned to Sender / Refused Packages

• If a package is returned to LeChanel Active by the carrier as undeliverable or refused, the item will be inspected upon receipt.

• If the item is found resalable, you will receive store credit for the merchandise value only. The original shipping charge and any duties/taxes are non-refundable and will be deducted from the store credit.

• Items returned that cannot be restocked (e.g., damaged, missing parts) will not qualify for credit.